Shipment Policy
Effective Date: January 14, 2025
Address: 18304 S Cedar Ridge Rd, Claremore, Oklahoma, United States
Phone Number: (918) 283-2178
Email: info@toysstorevip.click
Website: toysstorevip.click
At Toys Store VIP, we are committed to ensuring that your orders are shipped promptly and safely. Our Shipment Policy outlines the shipping methods, delivery times, and additional information to ensure that you have a smooth shopping experience.
1. Shipping Methods
We offer multiple shipping options to ensure that our customers receive their orders in a timely manner:
Standard Shipping: Our standard shipping service generally delivers within 5-7 business days, depending on the destination.
Expedited Shipping: For faster delivery, we offer expedited shipping, which typically arrives within 2-3 business days.
Overnight Shipping: If you need your items immediately, we offer overnight shipping for orders placed before 2:00 PM EST. Orders will be delivered the next business day.
Shipping charges will be calculated at checkout based on the size, weight, and destination of your order.
2. Shipping Charges
Shipping costs are automatically calculated during the checkout process, based on the weight and size of the items and the delivery location. From time to time, we may offer free shipping promotions, which will be clearly indicated during checkout.
3. Processing Times
Orders are generally processed within 1-2 business days after payment is confirmed. However, during busy periods or due to stock availability issues, processing times may take longer. If there is a delay, we will notify you via email.
4. Order Tracking
Once your order has shipped, you will receive an email containing tracking information. You can use the tracking number to track your package through the carrier’s website.
If you experience any issues with tracking or shipping, please contact us for assistance.
5. Shipping Address
Please ensure that the shipping address provided during checkout is complete and accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, you may be responsible for additional shipping fees.
6. Delivery Issues
While we strive to ensure timely deliveries, unforeseen circumstances such as weather, holidays, or carrier delays may affect delivery times. If your order is delayed, lost, or damaged during shipping, please contact us within 7 days of the expected delivery date for assistance.
7. Returns and Exchanges
Please refer to our Return and Refund Policy for more information on how to return or exchange items. Unless the return is due to an error on our part (such as a damaged or incorrect item), return shipping costs are the responsibility of the customer. All returned items must be in their original condition and packaging.
8. International Shipping
At this time, we only offer shipping within the United States. We are exploring the possibility of offering international shipping in the future and will notify our customers when it becomes available.